Content Experience Designer, Content Writer, Native App creation and Help segments

Content Designer focus: Creating net-new 2027 tax app. Focusing on Review Return experience:

· Wrote research questions and compiled data to drive design and content

·  Using AI, gathered competitive and internal research

· Adapted Return Review into full E2E experience

· Researched pain point terms and ideas

· Conducted multiple rounds of user testing

· Using AI, synthesized and applied user data to content and designs

· Collaborated with other teams for final design.

Content Writer focus: Auditing and updating entire web and mobile experiences to new content guidelines and to comply with 2026 tax season. Worked closely with legal and tax compliance.