I joined U.S. Bank as a Content Experience Designer supporting Consumer Deposits, In-Branch, and Phone segments.

On each of my three teams, I was responsible for content strategy, design, and execution for multiple projects at once.

·      Collaborated closely with Visual Experience Designers creating customer-centric web and mobile flows for clients to easily use products.

·      Worked with Product, Development, Leadership, Compliance, Translation, and Legal bringing projects live ahead of schedule.

·      Gave and received feedback and insight within UX writing group and contributed to content style guide.

·      Compiled competitive research to guide content strategy before project kickoffs.

·      Spearheaded initiative to streamline communication between off-shore Development and on-shore UX design. Resulted in completing UX tasks up to two-sprints before Development hand off.